Terms and conditions
By accessing or using our site and services, you agree to be bound by the terms incorporated here. It is your responsibility as a customer, or prospective customer, to read terms and conditions before proceeding to use the site.
Purchases
The customer must provide accurate and complete details at the time of his/her transaction. He/she may be required to provide additional details (address, e-mail, phone number, etc) upon our request to ensure the accuracy and delivery of your order.
If you do provide an incorrect shipping address, Alchemyworks is not obliged to re-send the order to the correct address at our own expense. Once your order is confirmed, we are not obliged to make any changes or cancellations.
Processing
Order Processing time is around 4-6 business days as each piece of jewelry/candle is handmade. Please keep in mind that order processing is not the same as shipping. Certain items are noted to have different processing times due to stock and availabilities. Delays in order processing may also occur around promotional sale events and holidays.
Cancellations
ALL SALES ARE FINAL.
Alchemyworks reserves the right to cancel orders at any time without prior notice. This includes the right to cancel your order after it has been submitted due to inaccuracies on our site, incorrect payment information, insufficient shipping information, and/or suspected fraudulent information.
​You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
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Returns & exchanges
All sales are final. We do not allow returns, exchanges, or refunds due to sanitary reasons and the custom, handmade nature of our items.
If you have received a defective item please contact us at shopatalchemyworks@gmail.com.
We are not responsible for items that have tarnished due to exposure to water or other liquids. Please read our 'Jewelry Care' page to learn how to keep your jewelry in good condition.